FREQUENTLY ASKED QUESTIONS

To view the content of your cart, click on the “View Cart” icon in the upper-right corner of your screen.

Once you click on this icon, you can easily change the quantity you want to purchase of a particular item in your cart by updating the quantity listed and then clicking the “Update cart” link.

You can also delete any item in your cart by clicking the “Remove” checkbox to the left of that item. Then update your cart with the “Update cart” link.

Choose the product from the category page and you will be taken to the product page, choose the color, size and quantity and then click on “ADD TO CART” and the product will be added in the cart.

If you wish to checkout, click on the cart button on the right-hand corner and proceed to checkout or you can continue shopping.

You can delete any item in your cart by clicking the “Remove” checkbox to the left of that item and then updating your cart with the “Update cart” link.

First, click on the “View Cart” link in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart, as well as the quantities that you have chosen for each item.

To change the quantity of an item in your cart, move your cursor to the box that appears under the “Qty” header for this item and type in the quantity desired, then click the “Update cart” link.

Once you do this, the quantity and associated amount will automatically change and reflect the correct amounts for both the quantity and the cost.

The SL Lashes magnetic eyeliner is paraben-free and cruelty-free. It is composed of recurrent ingredients in the cosmetics available on the market. It is still recommended to test it on your hand before applying it on your eyes to avoid any allergic reaction.

Simply grab the lash strip by the inner or outer corner of the strip and gently remove it. Next, remove the excess magnetic eyeliner from the magnets before cleaning the lashes by pressing them between two cotton pads soaked in micellar water. Once the operation is finished, let them dry before storing them in the SL Lashes box provided for this purpose.

The magnetic eyeliner does not come with the magnetic lashes. However, if you opt for a bundle, these are composed of several false eyelashes and one or more magnetic eyeliners at a reduced price (up to 30% off)

Magnetic eyelashes have been designed, among other things, to avoid having to put mascara on. However, it is possible to apply mascara on top of them so that the false magnetic lashes blend well with your natural lashes.

At SL Lashes, we have designed 24 styles of false eyelashes to match all eye shapes. To make sure you choose the right model, just use the filter on the website to find the right lashes for your eye shape. Finally, it is possible that some lash strips are too long for your eye. In this case, simply cut a magnet from the outside corner of the false eyelash using small scissors.

The false eyelashes are made of high-quality synthetic fibers or premium mink. The material of the false eyelashes is indicated in each product page.

The magnetic eyeliner is composed of the following ingredients: Water - Acrylates/Octylacrylamide - Copolymer - Propylene glycol - Ethylhexyl glycerin - Butylene glycol - PEG-3 Sorbitan oleate - Steareth-21 - Dimethicone - Caprylic / Capric - Triglyceride - PVBI - Sorbitan Sequioleate - BHT - Methylparaben - Propylparaben - Phenoxyethanol - Perfume - CI77266 - D&C Black No.2 - CI77499 - Black iron oxide.

Once your order is placed, and processed, you will receive an email stating that your order has been dispatched. This will contain your order ID number, the shipping method you have selected, and the items you have ordered. Please be aware that your shipping time is subject to the shipping method that you've selected.

If you are unsure of the shipping method you have selected for your order, you can view this on your order confirmation email which was sent to you right after your order was placed.

If you select a tracked method of shipping, once your order is dispatched, you will receive an email with all your tracking information and the steps to track the progress of your parcel.

The cost of shipping will be calculated at checkout once the shipping option and destination have been chosen. We offer the following delivery options:

Please note, Standard Airmail is the default shipping method. If you pick Standard Airmail, you accept that it is a non-tracked, non-prioritized method of shipping.

If you select a tracked method of shipping, once your item is dispatched, you will receive an email with all your tracking information and the steps to track your order.

Please note that all shipping methods as listed above are an estimated time of delivery* and we are not responsible for any delays experienced by the courier company when delivering your Parcel. The shipping aspect of your order is a separate service from our company and we reserve the right to not issue a refund on orders if packages are experiencing delays.

Deliveries can be made anytime between 7am to 9pm, however our couriers do their best to deliver your parcels during a time that fits you.

Shipping cost will be calculated at checkout once the shipping method and destination has been chosen.

ALL INTERNATIONAL ORDERS:

We cannot control any customs or import duties applied to your package by your local customs. Any outstanding customs charges or import duties must be paid by the customer and we cannot be held responsible for these charges. Customs charges or import duties are not included in the price of your items ordered. We cannot give you the exact amount as customs policies and charges can vary from a country to another.

If you refuse to accept delivery of the items you have purchased, the courier company might return the items back to us. If it happens, you will be refunded for your order once it is received back to our facility, excluding the cost you paid for shipping as this aspect of your order was fulfilled.

We’re really quick with processing orders to make sure that you receive them as soon as possible.

You can amend your order as much as you like before you click ‘Confirm & Pay’, but after this point, you will be unable to make any changes or amendments to your order, as our warehouse team will have already started processing and preparing your order for delivery.

Once your order is being processed, there is nothing we can do to amend the items or the shipping address which was provided. If you have entered the incorrect address, you will need to get in contact with the residence of the address you had originally provided us with, as they will be the ones receiving your package. If this address does not exist, it will simply come back to our facility, upon which receiving, we can then redirect your parcel to your correct address.

If you have entered any incorrect details for your order and it has already been fulfilled and processed from our facility, your order cannot be canceled after this point, as it is already well and truly on it's way to your destination. Once you receive your order, if you still require changes to be made to your order, you will need to contact us so that we may inform you with the next steps in order to return your item(s) for a replacement.

We are not liable for any loss incurred if the customer has provided any incorrect details for their order. We reserve the right to not issue a refund on orders never received due to the incorrect details being provided.

Our items sell out extremely fast due to such high demand and on occasion. An item you have ordered can suddenly become unavailable. These cases are extremely rare but can happen from time to time.

If the item you order does sells out, we will contact you as soon as possible to confirm the cancellation of your order. If your order contains multiple items, we will dispatch the rest of your order and refund the out of stock item.

We accept payment for your order from the following cards: Visa, Visa Debit, MasterCard and American Express.

We also accept payment through PayPal, in-store Gift Cards and supplied Coupon Credit codes.

You can be assured that shopping with us is completely safe! We use industry-standard encryption systems for all potentially sensitive information, such as your name, address and any other critically sensitive information you provide us with like your credit / debit card details. Information passed between your computer or electronic device and our website cannot be read in the event of someone else intercepting it.

Once you have successfully placed an order, you will be redirected to an order confirmation message, which will contain your order ID number. This information will also be emailed to you. This email may take up to 30 minutes to be received in your inbox, please check your spam folder to ensure your confirmation email hasn’t been sent there instead.

Once our team at our warehouse have processed your order, you will receive a secondary email to let you know that your order has been shipped. Once again, if you have not received an email, please check your spam folder.

If the order has been placed and you would like to change the order, please email us as soon as possible.

Currency conversion can be a tricky thing to understand if you have never heard about it before, but we’re going to make it as easy to grasp as possible!

If you live in the US, you will be paying for your order in USD (US Dollars), however, $1 USD may not necessarily equal 1 Pound, Euro, Yen, Stirling or Australian Dollars.

$1 USD can be worth more or less, once it is converted to another country's currency.

Because we are a French company, upon checkout of your order, the total amount will convert into EUR, (Euros). Rest assured you will ONLY be charged in your local currency, - the amount that was displayed before reaching the final check out page.

We’re sorry to hear that you’ve received an incorrect or faulty item. Please send us a message with your order ID, the name of the product you were supposed to receive, (for a faulty item – a picture of the fault or damage to the item and further details of the problem), within 7 days of receiving your order.

You can get in contact with our customer service and support team via the ‘Contact Us’ email at the bottom of this page. Our customer service team will work diligently to have this resolved for you as quickly as possible.

Please note, that if the item has been worn or used in any way, your item cannot be replaced due to industry standards on Health and Hygiene and wear and tear. If your product is damaged whilst wearing it, we cannot issue an exchange or replacement. If the product you received was not faulty upon arrival and you choose to continue to use it in any way, this means that you have accepted your item in the condition in which it was received and we are no longer liable for the way in which you choose to use your item or any damage that is incurred then-after.

*There is no lifetime warranty on any of our products, they are all subject to wear and tear over time and depending on how you handle your item.

We are really quick with processing orders to make sure that you receive them as soon as possible.

Once you click ‘Confirm & Pay’, we are unable to make any changes or cancel your, as our warehouse team will have already started processing and preparing your order for delivery.

Once your order is received and you still wish to cancel your order, simply contact us through the email contact box located at the bottom of this page notifying us that you wish to cancel your order and return it back to our facility. A customer representative will then be able to instruct you on the steps you need to take in order to initiate your refund for cancelation. Once your parcel is received back at our facility, we will then contact you to notify you that we have issued you a refund for your items*.

Please note, your return items will be subject to inspection upon arrival, if the items appear to be used in any way a cancelation will not be issued and the items will simply be forwarded back to sender.

We are not liable for any losses incurred if the customer has provided any incorrect details for their order. We also reserves the right to not issue a refund on orders never received due to the incorrect details being provided.

Items bought on sale cannot be refunded or returned for a credit note and will simply be forwarded back to sender.

After you’ve received your initial order, you have within 14 days to action a return. That means you have a full 2 weeks to inspect your product after receiving it to make sure it’s everything you dreamed of! Don’t worry, even if it’s been slightly over the returns period, we treat each query on a case by case basis.

Please note, that if the item has been used in any way, your item cannot be replaced due to industry standards on Health and Hygiene, and wear and tear.

Please return your item(s) to us following the method below:

Before sending your items back, please contact us to notify us of your intent to return your items with your Full name, Order ID number, and the details of all the item(s) you wish to return and why. Our friendly customer service team will then be able to provide you with the returns address and any other details that will assist you in the steps you need to process a return. To get in-touch with our customer service team, at the bottom of this page, fill in the required details in the ‘Contact Us’ box.

Please note, we do not issue refunds on non-faulty items, only in store credit once your return item is received back at our facility. However, we do treat each return on a case by case basis, and cash refunds are eligible.

Please also ensure that you keep your postal receipt from the post office once your items have been shipped back to us. Your certificate of postage (receipt) will need to be kept in a safe place, as you will need this as proof of your return. If you are unable to present your receipt upon request as proof of postage, We reserves the right to refuse a refund or issue in-store credit.

If the customer fails to provide a receipt of proof of postage upon request, We reserves the right to refuse store credit or a refund for the item. We are not liable if any losses are incurred when returning your item back for replacement. The item is the customers responsibility until it is received back at our facility. The item will be subject to inspection upon arrival, if deemed to be unfit for return (used in any way or falls outside our given timeframe for returns), your item will be refused and returned to sender.

By returning your items, you, the customer have acknowledged and agreed to cover any costs involved in order to receive store credit for the value of your goods. This means you will only receive store credit to repurchase your items for an existing order and the customer will be required to cover any costs involved in order to reship your goods. We are not the couriers and cannot be held liable for any costs which are incurred in using their services.

Once you have placed an order, you will receive an email confirmation listing all the relevant details of the transaction. Please make sure to check your spam folder as well.

Your card will be charged immediately when you place an order. Please make sure you have enough limit on your credit card, or else the transaction will decline.

International standard exchange rates apply at the time of the payment.

All credit card transactions on the website are processed using a secure online payment gateway that encrypts your card details in a secure host environment. These details will be fully encrypted and only used to process card transactions which you have initiated.

On the checkout page on the top below the header click on “Discount Code” and enter the coupon number to avail the discount.

If you have forgotten your password, then click on the ‘forgot password’ button on the login screen. You will be asked to enter your email address on the next page.

Once you enter it and hit send, you will receive an email to change your password. Open the email, and click on the link to change password. Another page will open where you can type in your new password.

Email us if the login page gives you an error other than ‘incorrect password’ or ‘incorrect email’.

Currently, there are no physical retailers that stock our products. However, if you’re interested in being an exclusive retailer, feel free to message our friendly staff.

We can’t wait to get in touch with you and will be more than happy to assist you, please bear with us as we receive a high volume of emails and orders. We will get back to your query as soon as possible.

You can also reach us on our live chat for a faster response.

For bulk discounts, please contact us by email.

You can always write us an email or reach us on our Instagram or Facebook.